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Customer support:

Number: 01 82 39 05 58

Email: contact@ayv.fr

Response within 24-48 hours · Monday to Saturday, 9am-6pm

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Frequently Asked Questions

Everything you need to know about AYV Cosmetics!

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What are the delivery times and costs?

We offer express delivery within 48-72 hours throughout mainland France. Delivery is free for orders over €60 to a collection point. We also ship internationally. You will receive a confirmation email with the tracking number as soon as your package is shipped.

How long will it take to see results?

Our treatments are formulated for visible results from the very first applications . For example, our Cryo Sculpt provides a measurable reduction of 1.78 cm on the thighs in just 1.5 hours from the first use (verified under the supervision of a bailiff). For optimal and lasting results, we recommend regular use according to the protocol indicated on each product. As every skin is unique, results may vary from person to person.

Are your products really made in France?

Yes, 100%! All our AYV Cosmetics products are formulated, manufactured, and packaged in France in our partner laboratories. From the selection of active ingredients to bottling, every stage of production adheres to the strictest French standards. We are proud of this French expertise and of contributing to the local economy. Our products proudly bear the "Made in France" label 🇫🇷.

Do you test your products on animals?

No, never. None of our products are tested on animals , in accordance with our values ​​and European regulations. We are committed to ethical and responsible beauty practices. Our efficacy and tolerance tests are conducted on human volunteers or using alternative in vitro methods. AYV Cosmetics is committed to animal welfare.

Do your products contain controversial ingredients?

We formulate our skincare products with powerful and responsible active ingredients , prioritizing natural and organic ingredients whenever possible. Our formulas are free of parabens, phthalates, heavy silicones, and other controversial substances. We are transparent: the complete INCI list is available on each product page. Our commitment: to combine performance and clean beauty, for effective skincare that respects your skin and the environment.

Which product is suitable for my skin type?

Each AYV treatment targets a specific concern. Our Facial Care range offers solutions for sensitive, combination, oily, or mature skin (anti-aging, anti-blemish, hydration). Our Body Care products target firming, slimming, or intense hydration. You will find detailed information on each product page. Need help choosing? Our customer service team is available by email ( contact@ayv.fr ) or via our contact form.

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